SHIPPING & RETURNS

Shipping Policy

At Coast Botanical Skincare, we are committed to ensuring your orders are delivered safely and promptly. Please review our shipping policy for information on our current shipping services.

UK Shipping

We currently offer shipping within the United Kingdom only. Our standard delivery option is available at a flat rate of £4.95 for all orders. Orders are typically dispatched within [insert timeframe, e.g., 1-2 business days] after payment confirmation. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, allowing you to monitor the status of your delivery.

European Union and United States Shipping (Coming Soon)

We are excited to announce that we will soon be expanding our shipping services to include the European Union and the United States. Stay tuned for updates on when international shipping will be available.

Shipping Process

Upon placing your order, please ensure that all details, including your shipping address, are accurate and up-to-date. We partner with trusted courier services to ensure your order is delivered securely and efficiently. While we strive to meet estimated delivery times, please note that unforeseen circumstances may occasionally cause delays. If you have any special delivery instructions or concerns, please contact us, and we will do our best to accommodate your needs.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery through our courier's website or tracking portal. If you have any questions or issues regarding your shipment, please don't hesitate to contact our customer service team, and we will be happy to assist you.

Shipping Fees (EU & USA)

Shipping fees are calculated based on the weight and dimensions of your order, as well as your chosen delivery method. The shipping cost will be displayed at checkout before you finalize your purchase. Please note that additional charges may apply for expedited or special delivery services.

If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact us at customerservices@coastbotanicalskincare.com quoting your order number. Our dedicated customer service team is here to assist you with any inquiries you may have.

Thank you for choosing Coast Botanical Skincare. We look forward to serving you and providing you with a seamless shopping experience.

UK Return & Exchange Policy

We want you to be delighted with your purchase from Coast Botanical Skincare. However, if for any reason you are not completely satisfied, we offer the following return policy for your peace of mind.

Returns
We accept returns within 30 days of the purchase date for unopened and unused cosmetic products. Unfortunately, we cannot offer refunds or exchanges for cosmetic products that have been opened, unless they are faulty. To be eligible for a return, your item must be unused and in the same condition that you received it, with the original packaging intact.

Damaged or Faulty Items
In the rare event that your cosmetic product arrives damaged or faulty, please contact us immediately upon receipt. We will assess the issue and provide a suitable solution, which may include a replacement, exchange, or refund.

Exchanges and Gift Vouchers
If you wish to exchange an unopened and unused cosmetic product for a different product, please contact us to arrange the exchange. Alternatively, we are happy to offer a gift voucher of equivalent value for future purchases.

Non-Returnable Items
Please note that certain items are non-returnable, including opened cosmetic products, perishable goods, and personalised items. We also do not accept returns for items purchased on sale or using promotional discounts.

How to Initiate a Return
To initiate a return, please contact our customer service team at [your contact email or phone number] with your order details. We will provide you with further instructions on returning your item.

Refunds
Once your return is received we will send you an email notification to inform you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.

Contact Us
If you have any questions or concerns about our return policy, please don't hesitate to contact us at customerservices@coastbotanicalskincare.com. Our dedicated customer service team is here to assist you.

Thank you for choosing Coast Botanical Skincare. We appreciate your trust in our products and strive to provide you with the best possible shopping experience.